Frequently Asked Questions

I haven't received any email updates on my loan application.

Email updates are sent to the email address you provided on the application form. They are sent from noreply@cbonline.co.uk. 'No reply' addresses may be picked up by junk mail filters active on your email client, so if the email does not appear in your inbox, check any junk mail folders you have.

If you have checked and have still not received an update on your application please give our support team a call on 0800 707 6471 and an advisor will be happy to provide you with an update on your application.

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