Frequently Asked Questions

What happens if I fall behind with my repayments?

Before we answer that, it’s important to say don’t panic. If you know in advance that you might struggle, get in touch right away. We know things don’t always go smoothly in life. We don’t want to add to your stress, and we’ll do everything we can to help you through.

If you don’t get in touch, and end up falling behind on repayments, it’ll cost you more in the long run — financially and emotionally. Missing or late payments can result in:

Extra interest charges.

Added charges for late or missed payments. You can find information about those in your loan agreement.

Court proceedings leading to an order to pay us back (called a Judgement) as well as extra interest and charges.

We don’t want it to come to this for any of our customers. But if we don’t hear from you, we have to take measures to get the money back, and that means it’ll cost you more, because we can increase both your usual monthly payment and the overall amount you owe. It could also have a negative effect on your credit rating, which could cause problems if you need to borrow again in the future.

Always remember we’re here to help in any way we can. If you’re worried about your repayments for any reason, get in touch on 0800 141 2261 8am to 9pm Monday to Friday and 8am to 5pm on Saturdays.


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