Frequently Asked Questions

I've forgotten my password, what do I do?

If you have forgotten your password go to our Personal Loans page (opens in a new window) and select Retrieve Application.
When the ‘Retrieve your Applications’ window opens, enter your e-mail address then select the Forgotten Password link.
Follow the onscreen instructions to reset your password.
We will send an e-mail to the e-mail address you provided. Simply click on the link contained in the e-mail and follow the prompts to change your password and log in again.


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