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Account maintenance

Having issues making a transaction?

There could be a number of reasons why a transaction hasn’t worked. Consider the following examples, or call us on one of the numbers below if you need further help.

  • Have you used the correct PIN / Mastercard Securecode / Verified by Visa password?
  • Do you have available credit?
  • If you have recently moved address and your transaction has been declined online, a mismatched address may be the cause of the issue. Contact the vendor or Card Services on the number below.
  • If you have a new card, you may also have a new account number which won’t work at online merchants you have used previously. You may just need to update your personal details with the new account number.

Useful numbers

  • Card Services, including lost or stolen cards (UK): 0800 678 3320
  • Card Services (overseas): +44 141 221 3054
  • Lost or stolen cards (overseas): +44 141 223 2358
  • Mastercard SecureCode or Verified by Visa: 0800 121 4251

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0800 678 3320

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You can find impartial information and guidance on money matters on the Money advice service website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.