Frequently Asked Questions

My fixed or discounted rate deal is about to end. What happens next?

If your fixed rate or discounted rate period is coming to an end we will contact you by post 4 months before your deal ends to let you know. If you chose not to take any action your mortgage will move onto one of the banks variable rate products this rate may differ depending on the mortgage deal you originally agreed. If however you are looking to arrange a new fixed or discounted rate deal you can do this by going online to switch to a new deal or by giving us a call on 0800 111 4355 we're here Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

Please note:
That if you have built up a redraw facility on your mortgage as a result of lump sum credits and/or regular overpayments this will cease upon the transfer to the new deal..


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