Frequently Asked Questions

What if I don't want to use the Current Account Switch Service or close my old account?

Our Payment Transfer Service could be the answer if you’re not eligible for the Current Account Switch Service, or don’t want to use it.

This service lets you transfer your direct debits and standing orders from your old account to your new one over a three month period. You can make all the changes from the same date or at different times.

With the Payment Transfer Service your old account stays open and we won’t give your new account details to anyone who makes payments to your old account.

The Payment Transfer Service isn’t covered by the Current Account Switch Guarantee. However it is available to all customers and for more types of current account.


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