Frequently Asked Questions

What's the difference between payments, transfers, Standing Orders and Direct Debits?

A bill payment is a one off or recurring payment you set up to a company by adding them to your Billers List.

A funds transfer is a one off or recurring payment you set up to a person by adding them to your Payee List  

A transfer is a one-off transaction where you move money between 2 Clydesdale accounts that you own, such as transferring cash from your current account to your savings account

A Standing Order is a regular payment that you can set up to pay other people, organisations or your other bank accounts. You can amend or cancel the Standing Order as and when you like.

A Direct Debit can only be set up by the organisation to which you're making the payment. Normally, you sign a mandate that gives the company permission to take funds from your account in an agreed way - like a monthly gym membership or your mobile phone bill. It normally confirms who's receiving the payment, the account to be debited, the amount and the dates of the payment. You‘re protected under the Direct Debit Guarantee scheme so that any amount debited in error is refunded immediately.

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