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Making payments

What do I do when someone’s made a payment to my account, but I haven’t received it?

Call us in the first instance on 0800 345 7 365 we're here 24hrs a day. Depending on the type of payment, it may take several working days for the funds to reach your account.

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0800 678 1230
Open Mon-Fri 8am-8pm
Sat 9am-5pm

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You can find impartial information and guidance on money matters on the Money advice service website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.