Frequently Asked Questions

How long does the application process for a Cash ISA take?

We will open your account as soon as we receive a valid application and your initial payment. To do this we need to confirm your identity and address. Some customers may be required to provide further evidence and in those cases we will write to you. Please note - we would never request that you send us original documentation.

Funds in your Cash ISA will start to earn interest once your account has been opened and your initial payment has cleared.

If you have opened your account through our direct channel we will write to you within 7 days to confirm your account is opened. You will receive a letter detailing your Cash ISA account number, sorting code and some important information about your account.


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