Frequently Asked Questions

I don’t want to receive paper statements - how do I cancel these?

If you have a B account with us, you can turn off paper statements for some B, Clydesdale Bank and Yorkshire Bank accounts from the B App on your mobile or tablet.

Just go to your account and, if it’s set up to display online statements, you’ll see the option to view and download your statements. If you can’t see this option, your account isn’t able to display online statements yet.

Unfortunately, we can’t completely cancel your account statements if you don’t have a B account.

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