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Frequently Asked Questions
Mobile Cheque Deposit
B on Web
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Can I use the B app to pay cheques into my account?
So what is Touch/Fingerprint/FaceID?
What is the mobile cheque deposit feature?
Who will be able to access my B app once I’ve activated Touch/Fingerprint/FaceID?
Can I use the B app to pay cheques into any type of account?
How do I get started?
Is it easy to deactivate Touch/Fingerprint/FaceID?
Is it safe to use mobile cheque deposit?
Do I have to use mobile cheque deposit?
I can’t use my Touch/Fingerprint/FaceID option. What’s the problem?
I’ve been asked for my passcode even though I use Touch/Fingerprint/FaceID. Is there a problem?
Do I need to download anything extra to use Touch/Fingerprint/FaceID?
Why can I only deposit some bank’s cheques on the B app?
What happens if my mobile connection is lost while I’m depositing a cheque?
What software does my phone need to get Fingerprint ID?