Frequently Asked Questions

Help topics

What do I do if I’ve forgotten my password?

If you're trying to log in, simply click the 'I don't know my password' option.

The details you'll need are either your

- debit card or credit card, or
- your telephone banking details

It's also useful to have the mobile phone you registered with us to hand.

Just want to reset your password? Head to this page.

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