Frequently Asked Questions

Help topics

What if I cant remember or don’t know my security details?

That’s not a problem. Follow the log-in instructions until you get the option to click on ‘don’t know security details’. You’ll be taken through the steps needed to verify your identity and get in to your account.

The details you'll need are either:

- your debit card or credit card, or
- your telephone banking details

It's also a good idea to have the mobile phone you registered with us handy. 

If you want to reset your security details, visit this page.

When you get there, you’ll be asked for your personal details to verify your identity.


We value your feedback. Was this article useful?