Frequently Asked Questions

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What happens if my mobile connection is lost while I’m depositing a cheque?

If you are seeing the message 'You are currently offline. Please connect to a network and try again!' this means your mobile device has lost the internet connection. And if you haven’t seen the final confirmation screen when depositing your cheque – then your deposit hasn’t gone through. Simply try again. Don’t worry, you won’t be able to deposit the same cheque twice. Use Wi-Fi or wait until you’re in an area with better coverage before trying again.

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