Frequently Asked Questions

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How do I change my internet banking password?

You can change your B on Web password any time and it's a good idea to change it regularly. Select the ‘More’ tab in the top right corner and click on ‘Login and security details’. Alternatively, if you have forgotten your password you can reset by selecting ‘I don’t know my password’ at log in. This will let you use another verification method.

To ensure your internet banking access remains secure, you should never:

  • Disclose your password to anyone.
  • Write your password down.
  • Use obvious words for your password, such as family names or birthdays.
  • Re-use a previous password.

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