Frequently Asked Questions

How do I close my term deposit account?

You will be unable to close your term deposit within the fixed term except in the event of the death of the account holder (or one of them if joint account). If your term deposit is due to mature and you are wishing to close your account you have 2 options. You can complete and return the option form you will receive in the post 35 days before your term deposit matures and post it back to us (using the prepaid envelope provided) or alternatively you can complete the options form online at

If you have not received a prepaid envelope you can return the forms to us at the below address but please note that it is important to ensure the FREEPOST address is written on one line as:



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