Frequently Asked Questions

Help Topics

How do I download the mobile app?

The mobile app is available from official app stores. Search for Clydesdale bank on the app store and download the mobile app. You will need to register for the app to use it.

To register you will need:

  • Your mobile phone and customer number with your:
  • internet banking details,
  • telephone banking details or
  • Your personal and credit or debit card details.*

* Not available for business customers

We will validate the mobile number against our customer records. If this number is different, the registration process will fail. Please call us on 0800 345 7 365 we're here 24hrs a day to discuss updating your mobile phone number.

The registration process should take around five to six minutes. Upon successful registration you can use the service straight away.


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