Frequently Asked Questions

Help Topics

How do I update my app?

The latest version of the app can be found in official Android™ Google Play store or Apple™ App Store on your device. Search for Clydesdale Bank and click the Update option and the latest version of the app will be downloaded to your device.

If you are an iOS user and you cannot update your app, it may be because your device is not compatible with version 2.18 or later of the app. If your device is on the list of incompatible devices, you will no longer be able to use the mobile app. However, you can still do your banking on your device, just click login to Clydesdale Internet Banking on a browser.

If you are still having problems, please call us on 0800 345 7 365. We're here 24hrs a day for further information.


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