Frequently Asked Questions

Using the app

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Using the app

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What can I do on the mobile app?
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Will I be charged for using the mobile banking service?
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What accounts am I able to view on the mobile app?
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Can I make payments from my mobile app?
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How do I cancel the mobile app?
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I've bought a new phone, what should I do?
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Why am I sometimes asked for my password when making a payment?
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What's the timeline for?
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How far back in time can I see payments?
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How do I find my nearest Branch or ATM?
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What is my available balance?
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Does the mobile app display my real time balance?
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Why am I receiving the message balance unavailable?
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How do I view and delete devices?
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How do I add my credit card onto my mobile banking app?
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What is the clock symbol within account transactions and the timeline transactions list?
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How do I get in contact if I am experiencing problems with the app?
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Can I see tutorials?
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What can I do with my credit card on the mobile app?
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How do I order a new cheque book?

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