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Frequently Asked Questions

Help Topics

Accessing the app (23) (23)
Alerts (26) (26)
Demos (9) (9)
Logging in and out of the app (30) (16)
Making payments (38) (30)
Mobile Cheque Deposit (17) (17)
Registering for the app (25) (25)
Staying secure (22) (22)
Using the app (45) (27)
- Statements (18) (18)

Using the app

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Using the app

Statements

1 to 20 of 27 articles

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What can I do on the mobile app?
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Will I be charged for using the mobile banking service?
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What accounts am I able to view on the mobile app?
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Can I make payments from my mobile app?
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How do I cancel the mobile app?
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I've bought a new phone, what should I do?
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Why am I sometimes asked for my password when making a payment?
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What's the timeline for?
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How far back in time can I see payments?
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How do I find my nearest Branch or ATM?
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What is my available balance?
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Does the mobile app display my real time balance?
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Why am I receiving the message balance unavailable?
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How do I view and delete devices?
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How do I add my credit card onto my mobile banking app?
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What is the clock symbol within account transactions and the timeline transactions list?
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How do I see my internet banking payees on the mobile app?
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How do I get in contact if I am experiencing problems with the app?
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Can I see tutorials?
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What can I do with my credit card on the mobile app?

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