Frequently Asked Questions

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What is a one time passcode?

This is a code that will help us to confirm your identity. We’ll send a one-time (OTP) passcode to your mobile by text to complete your registration. The OTP is only used once and for security reasons it is only valid for a limited time. Please contact us if you experience any issues in receiving your passcode as we may need to check your mobile number is up to date on our records. We're here 24hrs a day.

We will never call or email you and ask for your one time passcode so please do not share this with anyone either verbally, or by tapping into your telephone keypad even if they say they're from the Bank. One time passcodes are used to register for mobile banking or for resetting security credentials.

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