Frequently Asked Questions

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How can I cancel a Direct Debit?

Go to Move Money, click on the ... (3 dots) on the top bar and select Manage your payments (iOS) or Your payments (Androidâ„¢). You'll then see the Direct Debit list. Click on the repeating payment you want to stop and then select Cancel this payment. Payments cancelled before 4pm will be stopped on the next business day. Business days are Monday to Friday, excluding bank holidays.

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