Frequently Asked Questions

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How can I cancel a Direct Debit?

Go to Move Money on the bottom bar. Click on the ... on the top bar to the right of 'Move Money' and select Manage your payments (iOS) or Your payments (Androidâ„¢). You'll then see the Direct Debit list. Click on the repeating payment you want to stop and then select cancel this payment (iOS) or delete payment (Androidâ„¢). For a payment due the next business day, you need to cancel it before 4pm on the previous day. Business days are Monday to Friday, excluding bank holidays.

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