Frequently Asked Questions

I want to go paperless. Can I turn off paper statements?

Yes. You can now switch off paper statements for Clydesdale Bank accounts that are set up to display online statements.*

*Not available for Business customers.

To turn off paper statements first click on the ‘More’ menu on the Home Page, select ‘Preferences’ and then select ‘Statement Preferences’ from the menu. You will then be taken to the statement preferences page where you will see your eligible accounts and be able to edit your preferences for each account. To return to the More menu, just tap the ‘back’ arrow.


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