Frequently Asked Questions

How do I download the mobile banking app?

The mobile app is available from Google Play and the App Store. Search for Yorkshire Bank and download the mobile app. You will need to register the first time you use the app.
To register you will need your mobile phone and your customer number. You will also need either your internet banking details, telephone banking details or your personal and credit or debit card details. (This is not available for business customers.)
We will validate your mobile number against our records. If your number has changed, the registration process will fail and you should call on 0800 456 1247 to update the records. Registration should take around five minutes and, once registered, you will be able to use the service.


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