Frequently Asked Questions

What are daily limits and transaction limits?

Internet banking and mobile

Your mobile app or security token allows you to make a payment of up to £30,000. If you use a one time passcode via SMS you can make payments of up to £500 with a £1,000 daily limit.

Personal Customer limitsDaily limit Transaction limit
With one time passcode via SMS£1,000£500
With mobile app or security token authentication£30,000£30,000

For higher value transactions using the mobile app we will ask you to authenticate with your Internet banking password. Bill payments are excluded from the daily limit however transaction limits still apply.

To use two-factor authentication you will need our mobile banking app to authorise your payment. Search for 'Yorkshire' on the Apple app store or Google play store.

If you don't have a smart phone or are otherwise unable to use the mobile banking app, contact us on 0800 456 1247 to discuss an alternative option.

For additional support on the use of your mobile banking app with the internet banking platform visit the helpcentre .

Telephone banking

Daily limit per business day*Single transaction limit
Personal customer£5,000£5,000
Business customer£10,000£10,000

*Business day means any full day (excluding Saturdays, Sundays and bank holidays) on which banks generally are open in the City of London for the transaction of normal banking business. If payments are made over the weekend they will be accumulated to Fridays daily limit, so Friday, Saturday and Sunday (and Bank holidays if applicable) will all count as 1 business day.

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