Frequently Asked Questions

When do I need to authenticate web payments?

If you want to make a payment that takes you over £500 for personal customers and £10,000 for businesses and you have a registered mobile device with the latest mobile banking app, you will be prompted to authorise the payment using the mobile app authentication. If you need to make a high-value payment on internet banking and are unable to use the mobile banking app to authenticate the payment you will need to contact us to discuss alternatives.


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