Frequently Asked Questions

When do I need to authenticate web payments?

If you want to make a payment that takes you over £500 for personal customers and £10,000 for businesses and you have a registered mobile device with the latest mobile banking app, you will be prompted to authorise the payment using the mobile app authentication. If you need to make a high-value payment on internet banking and are unable to use the mobile banking app to authenticate the payment you will need to contact us to discuss alternatives.

Feedback

We value your feedback. Did you find this article useful?