Frequently Asked Questions

Why am I having difficulty printing or downloading my statements?

Occasionally, certain combinations of browsers and devices used together may cause digital statements to be displayed or printed incorrectly. This can usually be solved by using a different device or browser. Please note that Internet Explorer is not a supported browser for printing or downloading digital statements. If you experience difficulties or have any concerns about whether your statements are being displayed correctly, you can switch back to receiving paper statements or call for advice on 0800 456 1247.

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