Frequently Asked Questions

How do I cancel a Direct Debit?

Go to Move Money on the top bar. On the right hand side under Quick links select Manage your Direct Debits, Standing Orders and other scheduled payments. You'll then see the Direct Debit list. Select the repeating payment you want to stop. For a payment due the next business day, you need to cancel it before 4pm. Business days are Monday to Friday, excluding bank holidays. We recommend you tell the Direct Debit originator of the cancellation.


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